Contact us
Email admin@1eleven.studio. To help us answer quickly, please include:
- Your iPhone model and iOS version
- The Bounce Keeper version (shown on the App Store page)
- What happened, and any steps to make it happen again
Frequently asked questions
How do I change screen shake, sound or vibration?
Open Settings from the game. You can turn screen shake, animated background, ball trail, sound effects and vibration on or off. Settings also shows your personal stats.
How do coins and the Marketplace work?
You earn coins as you play. Spend them in the Marketplace on new balls, trails, platforms and backgrounds.
My progress is missing.
Bounce Keeper stores progress on your device, so it may not carry over to a new device unless it is restored from a device backup. If progress disappeared on the same device, contact us with the details above.
I made a purchase and don't see it.
Email us with your Apple order or receipt details and we'll help.
How do I get a refund?
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.
Where is your privacy policy?
Read the Bounce Keeper Privacy Policy.